Returns & Refund Policy

28-Day Returns and Refund Policy

At Twisted Industries, we value your satisfaction and want to make your shopping experience as smooth as possible. Our 28-day Returns and Refund Policy ensures you can shop confidently.

Eligibility for Returns

1. Items must be returned within 28 days from the date of purchase or delivery.
2. Products must be in their original condition:
   • Unworn, unwashed, and unaltered.
   • With all original tags and packaging intact.
3. Items purchased on sale or are not eligible for returns unless defective.

How to Return

1. Online Purchases:
   • Contact our customer service team at twisted.inudstries0@gmail.com to initiate a return.
   • You’ll receive a return label or instructions on how to send your item back.

Refund Process

1. Refunds will be issued to the original payment method after we receive and inspect your return.
2. If the original payment method is unavailable, a store credit will be issued.
3. Shipping fees (if any) are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you’d like to exchange an item for a different size or color, please contact us at [email address] or [phone number]. Exchanges are subject to product availability.

Non-Returnable Items

• Swimwear.
• Custom-made or personalized items.
• Gift cards.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of receipt. We’ll arrange for a replacement or full refund, including shipping costs.

For further assistance, please reach out to our customer service team at twisted.industries0@gmail.com. We’re here to help!

Thank you for being part of the Twisted Industries family. Let’s twist the rules together!